Within 24 hours, every weekday. Send us product type, batch size, capacity, viscosity and any photos of your current process. We reply with a recommended model and indicative price.
15 working days for lab and small-batch machines (≤200L), 25–35 working days for production machines (300L–2000L). Confirmed in your PI.
T/T 40% deposit, 60% before shipment (our standard). L/C at sight for orders above USD 50,000. Western Union for samples and small parts.
FOB Shanghai (most common), EXW Jinhu, CIF your port, DDU your address. We can also arrange DDP in some regions — ask us.
Yes. Every machine ships with an EU Declaration of Conformity. Material certificates, hydrostatic test report and FAT video are supplied digitally and in print.
For pharmaceutical buyers we can supply SS316L with full material traceability (mill certificates), Ra ≤ 0.4μm contact-surface finish, and additional documentation on request. Add 5–7 days to lead time for pharma-grade documentation.
Plywood export cases, container loading supervised by our shipping team. We book with a long-term forwarder and provide the B/L within 3 working days of loading. Sea transit time is 25–35 days to most ports.
12 months on the complete machine from delivery date. Wearing parts (seals, gaskets) not covered. Free remote support for life.
Remote installation guidance via WhatsApp video is free for every customer. On-site engineer visits are available — most buyers don't need them. Quote on request.
Yes. Send 2–5 kg of your formulation with a prepaid return label. We run a free lab trial, measure particle size, ship a video back to you within 7 working days.
No MOQ on the machines themselves. For spare parts and tooling, ask for a custom quote.
Yes. Most of our orders include at least one customization — motor power, agitator configuration, lid type, valve brand, control system. We design around your product, not the other way around.